Privacy Policy

Information we may collect

When you browse the website, open an account or use casino services, Jackbit Casino may handle information that identifies you or is reasonably connected with you. The information collected depends on how you interact with the website, which services you use and what checks are required.

Account and identity details

This may include your name, date of birth, contact details, account login information, residential information and other details provided when registering or updating an account. We may also record information about your preferences, account settings, communications and activity on the website.

Verification information

To help confirm identity, eligibility and account ownership, we may request verification documents or other supporting information. This can include identity documents, proof of address, payment ownership information and information needed to understand the source or legitimacy of transactions. These checks may also support fraud prevention, security and the responsible operation of the services.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and related account activity. Payment information may be processed by external payment providers. We do not necessarily receive or store complete payment card details where a payment provider processes those details directly.

Technical, device and usage data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and referring website. We may also record how the website and its features are used so that we can maintain, improve and secure the service.

Communications and support information

If you contact support or otherwise communicate with us, we may keep the details of your request, the information you provide and our response. This helps us investigate issues, answer questions, maintain service records and improve the player experience.

How we use information

Personal information is used for legitimate business, service, security and compliance purposes connected with operating Jackbit Casino. We seek to use information that is relevant and proportionate to the activity being carried out. Depending on the circumstances, we may use information to:

• Create, administer and secure player accounts.
• Provide casino services, process account activity and support requested transactions.
• Confirm identity, age, eligibility and ownership of an account or payment method.
• Carry out verification, anti-fraud, anti-money-laundering, security and risk checks.
• Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• Respond to questions, complaints, technical issues and other support requests.
• Communicate with players about their account, service updates, security matters and important operational information.
• Send marketing or promotional communications where permitted and where the relevant consent or other lawful basis applies.
• Understand website use, test features, fix errors and improve performance, design and functionality.
• Meet legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations.
• Protect the rights, property, safety and security of players, the website and service providers.

We may combine information collected from different parts of the website or from service providers where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless this is permitted or required by law, or you have otherwise been informed.

Marketing communications

Where permitted, we may send information about products, features, offers or other updates. You can withdraw consent to marketing or opt out of promotional messages by using the unsubscribe option in a message or by contacting support@jackbitcasino.best. You may still receive essential service, security or account communications where these are necessary to operate your account.

Lawful and operational purposes

Information may be used to administer the website, monitor service performance, investigate complaints, manage risks and maintain accurate business records. It may also be used to establish, exercise or defend legal rights, enforce applicable terms and respond to valid requests from authorised bodies. Where information is used for a new purpose, we aim to provide appropriate information about that use where required.

Cookies, sharing and security

Cookies and similar technologies

Jackbit Casino may use cookies and similar technologies to keep the website working, remember settings, support account functions, understand traffic and improve content and performance. Some cookies may be placed by service providers that help deliver analytics, security, payment or other website functions. Cookies can be temporary or remain on your device for a longer period, depending on their purpose.

You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect account functions, website performance or your ability to use certain features. Your browser may also provide controls for clearing stored website data and limiting tracking technologies.

Sharing information

We may share relevant information with trusted providers that assist with hosting, technology, customer support, payments, identity verification, fraud prevention, analytics, security and communications. These providers are expected to handle information for appropriate purposes and according to applicable requirements.

Information may also be disclosed where reasonably necessary to comply with legal or official requests, support investigations, enforce applicable terms, protect players or others, prevent fraud, or protect the website and its systems. If the business or relevant services change ownership or structure, information may be transferred as part of that change, subject to appropriate safeguards.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Security measures may include access controls, monitoring, authentication, encryption and staff procedures. No online system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Transfers and service providers

Some providers supporting the website may process information using systems located in another region. Where information is handled by a provider, appropriate contractual, technical or organisational safeguards may be used as required. Access to personal information is intended to be limited to people and providers who need it for an approved purpose.

Your rights, retention and privacy requests

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent where processing is based on consent.

To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@jackbitcasino.best. Please provide enough information for us to understand your request and verify that it relates to you. We may ask for additional details or identity information before responding, so that personal information is not disclosed to an unauthorised person.

A request to delete information or withdraw consent does not necessarily stop all processing immediately. Some information may need to be retained to complete a transaction, resolve a dispute, maintain security, prevent fraud, meet legal or regulatory obligations, or establish, exercise or defend legal rights. Where a request cannot be completed in full, we will aim to explain the relevant reason.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy. The period may depend on the type of information, the reason it was collected, account activity, security needs and applicable requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with our retention procedures.

Children and account eligibility

The website is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect personal information from people who are not eligible to use the services. If you believe that an ineligible person has provided information, contact support@jackbitcasino.best so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on this page with its revised wording. We encourage players to review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.

Questions and requests

If you have a question about this Privacy Policy or how your information is handled, contact support@jackbitcasino.best. We will review privacy requests and respond in accordance with applicable requirements and the nature of the request. We may need to ask for clarification before acting, particularly where a request is broad, incomplete or could affect another person's privacy.